FAQ: Frequently Asked Questions

Can I put your ceramics in the dishwasher?

While it is safe to place most of our ceramics in the dishwasher, we recommend hand washing to preserve their beauty and longevity. 

 
Are your ceramics microwave safe?

Yes, all of our ceramics are microwave safe. 


Do you ship internationally?

Yes, we ship internationally to the following countries:

Oceania (starting at $10)

  • Australia
  • New Zealand

North America (starting at $10)

  • United States 
  • Canada 

Europe (starting at €7.00)

  • United Kingdom (starting at £7.00)
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden

Asia (starting at $10)

  • Hong Kong
  • Singapore
  • Indonesia

We are happy to ship to countries not listed here - please email us with details and we will try to accommodate. 

 

Do you offer free shipping?

We offer free shipping for orders within Australia over $299! 

Unfortunately we do not offer free shipping for international orders. 

 
Can I return an item if I’m not satisfied?

All sales are final, and we do not accept returns. However, if your item arrives damaged, please email us for a full refund or replacement.

 
How do I order a custom ceramic item?

I’m open to commissions! Please email me with more information about what you’d like, and I’ll provide a quote for your custom piece.
 

What should I expect from the workshops?

My workshops are beginner-friendly and all materials are provided. Just show up and create! You’ll leave with your own handmade ceramic piece and a great experience.

 

Shipping and Return Policies

 

How are your items shipped?

All items are carefully packaged with plenty of bubble wrap to ensure safe delivery. We offer standard and expedited shipping options, and you can track your order with the tracking number provided after shipping.


What if my item arrives damaged?

If your item arrives damaged, please email us with a photo of the damage, and we’ll arrange a refund or replacement as soon as possible.

Didn’t find the answer to your question? Feel free to reach out directly, and I’ll be happy to help!